Version
3.0 | Version
3.0 |
User's Guide |
6. Troubleshooting and Technical Information
6.1 Technical Support
We operate a “NetProxy Users” mailing list frequented by our support and development staff, as well as many knowledgeable users of NetProxy. This discussion list is available to registered and unregistered users alike, and is our primary means of supporting NetProxy.
For users of the unregistered product, we also offer one-to-one technical support on a “best efforts” basis by e-mail or fax. Support queries from registered users of the product will take priority.
Registered users are entitled to free priority technical support by e-mail or fax. We do not offer free telephone support for NetProxy.
Mailing
list:
To subscribe to the netproxy-users mailing list, send an e-mail
message to majordomo@grok.co.uk containing the text
“subscribe netproxy-users” in the message body. Within
a few minutes, you should receive a “Welcome” message
describing list etiquette and how to submit messages.
HTML-ised mail messages and multi-part MIME mail messages will cause your subscription request to be rejected. Please configure your mail client to send plain text messages rather than HTML or multi-part MIME messages when submitting your subscription request.
E-Mail:
Support queries may be e-mailed to support@grok.co.uk. Please
include a clear description of the problem, including all the
symptoms and the steps required to reproduce the problem if
necessary. If you are a registered user, please include your
registered name and licence key at the top of the message in
order to receive priority attention.
Fax:
Support queries may be faxed to us on +44 181 547 2305.
Please include a clear description of the problem, including all
the symptoms and the steps required to reproduce the problem if
necessary. If you are a registered user, please include your
registered name and licence key in order to receive priority
attention.